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THE HYBRID® ROPE IS NOW AVAILABLE!
 

WARRANTY
INFORMATION

All WeckMethod products come with a one (1) year warranty against manufacturing defects from the date of purchase unless otherwise stated under the specific product warranty, on the product page or under the product details. Product warranties will only be honored if the product was purchased through the WeckMethod website directly, a WeckMethod owned or managed sales channel or an authorized reseller or distributor. Warranties apply to purchases in the US and cover the original purchaser only.  Contact WeckMethod at info@weckmethod.com for request warranty service.

‍The BOSU® Elite purchased from WeckMethod or an authorized reseller are covered against manufacturing defects for 2-years after the date of purchase. The warranty applies to purchases in the US and covers the original purchaser only. A proof of purchase with an order number is required and a photo/video for any request to be considered.

If your BOSU® Elite purchase date was prior to January 11, 2017:
contact BOSU at 800-810-6528 or contact@bosu.com


Partner Products or Affiliate Product Warranties:

Definition: “Partner Products” are non-branded third party products sold or distributed through a WeckMethod owned and/or managed platform or website.  In most cases, these products fall under the category “Partner Products”, “Partners” or “Affiliate Products.” For all warranty claims or issues concerning Partner Products, please contact the Partner Products Company or Manufacturer directly.  For example, for warranties regarding BOSU® branded products (BOSU® Balance Trainer, POWERSTAX, Ballast® Ball, NexGen BOSU® Balance Trainer, etc) please contact BOSU® Customer Service at 800-810-6528 or help@bosu.com for warranty information. If you are unsure whether a Product purchased is a “Partner Product” or a “WeckMethod Product” please reach out to info@weckmethod.com  with the product in question and we will provide you with the necessary information regarding your product details.

 

RETURN & EXCHANGE POLICY

How To Return A Product (Please Read All The Return Policies Below)

To start the process of a product return, please contact WeckMethod directly at info@weckmethod.com with an order number and the nature of the return (please see below).  If approved, please send all returns to the following address if the label is not provided by the Company. Please do not send your purchase back to the manufacturer.

Attention: WeckMethod Returns
320 16th Street, San Diego, CA 92101

30-Day and Money Back Guaranteed Returns

We accept returns within thirty (30) days of the original purchase date, and a proof of purchase is required. Items must be unused and in original packaging unless otherwise stated on the individual product page and/or included in product details (e.g. 30-day money back guarantee).  If more than thirty (30) days has passed since the purchase date; unfortunately, we cannot offer you a refund or exchange.
Product returns no longer under warranty will not be accepted.

For returns of unused/unopened products within thirty (30) days from purchase date, or products with a money-back guarantee, it is the customers responsibility to package (if product was opened or used) and pay any and all return shipping expenses, unless otherwise agreed upon in advance between customer and WeckMethod in writing.   Once the customer's return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify the customer regarding the approval or rejection of your refund.  If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Defective Product or Missing Part Returns
If a customer is returning a product still under warranty due to a defect or missing part, please send an email to info@weckmethod.com  stating the product purchased and the nature of the defect. WeckMethod may ask for additional information such as date of purchase, a video or image of the defective or missing part, or whether the customer would like a replacement or refund. If WeckMethod approves the customer's request for a refund due to a defect or missing part, a credit will automatically be applied to the customer’s credit card or original method of payment within ten (10) days of approval.  If WeckMethod approves the customer's request for a replacement due to a defect or missing part, WeckMethod will send a new product out to the customer including any associated shipping costs within seven (7) days of approval.  For approved refunds due to defects or missing parts, WeckMethod may ask to send the customer a return label in order to ship the product back for further inspection or to discard the defective product.  
If the customer's request for a refund is found to be inconclusive based on additional information requested from WeckMethod concerning the nature of your defect or missing part, WeckMethod may request the product in question to be returned for further inspection.  If this occurs, then you, the customer, will pay for all initial return shipping costs. If requesting a refund for a defect or missing part is approved by WeckMethod, all return shipping costs paid by customer will be reimbursed by WeckMethod.

Product Exchanges
If requested by a customer and approved by WeckMethod, a purchased product can be exchanged if unused (in new condition) within thirty (30) days from the purchase date only if the exchange is for the same product, however, a different size, weight or another variation of that product will not be accepted.  As with returns, it’s the customer’s responsibility to pay for any shipping costs associated with an exchange.  Any price difference associated with the product exchanged will be paid by the customer (if greater than the original product price) or credited by WeckMethod (if less than the original product price).  Any and all shipping costs associated with an exchange shall be paid by the customer.

 

CLAIMS & CARRIER LOSS

Claims for lost or damaged shipments must be reported to WeckMethod as well as the carrier within 5 (five) business days of delivery date. If a claim number was issued, please provide WeckMethod the claim information when reporting. Save all materials as the carrier may require an on-site inspection before the item is picked up and returned.